/* ==========================================================================
   Help Center — Default Theme (Clean Minimal)
   Pico CSS v2 provides the base reset, typography, and form styles.
   This file contains help-center-specific component styles only.
   ========================================================================== */

/* ---------- Pico Variable Overrides ---------- */

:root {
	--hc-bg: #fafafa;
	--hc-card: #ffffff;
	--hc-border: #e5e5e5;
	--hc-text: #18181b;
	--hc-muted: #71717a;
	--hc-light: #a1a1aa;
	--hc-radius: 8px;
	--hc-max-width: 720px;

	--pico-font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
		"Helvetica Neue", Arial, sans-serif;
	--pico-font-size: 100%;
	--pico-line-height: 1.6;
	--pico-color: var(--hc-text);
	--pico-background-color: var(--hc-bg);
	--pico-border-color: var(--hc-border);
	--pico-border-radius: var(--hc-radius);
	--pico-card-background-color: var(--hc-card);
	--pico-muted-color: var(--hc-muted);
	--pico-block-spacing-vertical: 1rem;
	--pico-block-spacing-horizontal: 0;
}

/* ---------- Dark mode ---------- */
/* Pico v2 auto-switches to dark when prefers-color-scheme: dark. We follow
   suit by flipping the --hc-* tokens so every component that reads them
   (tickets table, message bubbles, header dropdown, modals, …) keeps its
   contrast. Tinted backgrounds for the message-contact bubble and the
   status pills are still defined inline near each component below — those
   pick up dark variants in the same media query further down. */

@media (prefers-color-scheme: dark) {
	:root:not([data-theme="light"]) {
		--hc-bg: #0f172a;
		--hc-card: #1e293b;
		--hc-border: #334155;
		--hc-text: #f1f5f9;
		--hc-muted: #94a3b8;
		--hc-light: #64748b;
	}
}

/* ---------- Layout ---------- */

.hc-container {
	max-width: var(--hc-max-width);
	margin: 0 auto;
	padding: 0 24px;
}

/* ---------- Header ---------- */

.hc-header {
	border-bottom: 1px solid var(--hc-border);
	background: var(--hc-card);
	position: sticky;
	top: 0;
	z-index: 100;
}

.hc-header-inner {
	display: flex;
	align-items: center;
	justify-content: space-between;
	height: 56px;
	gap: 16px;
}

/* ---------- Logo ---------- */

.hc-logo {
	display: flex;
	align-items: center;
	gap: 8px;
	text-decoration: none;
	color: var(--hc-text);
	flex-shrink: 0;
}

.hc-logo-img {
	height: 24px;
	width: auto;
}

.hc-logo-bar {
	width: 24px;
	height: 24px;
	border-radius: 4px;
}

.hc-logo-text {
	font-weight: 600;
	font-size: 14px;
}

/* ---------- Search ---------- */

.hc-search-wrap {
	position: relative;
	flex: 1;
	max-width: 280px;
}

.hc-search-input {
	width: 100%;
	padding: 6px 12px;
	background: var(--hc-bg);
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	font-size: 13px;
	outline: none;
	color: var(--hc-text);
	transition: border-color 0.15s;
	margin-bottom: 0;
}

.hc-search-input:focus {
	border-color: var(--hc-muted);
}

.hc-search-dropdown {
	position: absolute;
	top: calc(100% + 4px);
	left: 0;
	right: 0;
	background: var(--hc-card);
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
	z-index: 200;
	max-height: 300px;
	overflow-y: auto;
}

.hc-search-result {
	display: block;
	padding: 10px 12px;
	text-decoration: none;
	color: var(--hc-text);
	border-bottom: 1px solid var(--hc-border);
	transition: background-color 0.15s;
}

.hc-search-result:last-of-type {
	border-bottom: none;
}

.hc-search-result:hover {
	background: var(--hc-bg);
}

.hc-search-result-title {
	font-size: 13px;
	font-weight: 500;
}

.hc-search-result-meta {
	font-size: 11px;
	color: var(--hc-muted);
	margin-top: 2px;
}

.hc-search-view-all {
	display: block;
	padding: 8px 12px;
	text-align: center;
	font-size: 12px;
	color: var(--hc-muted);
	text-decoration: none;
	border-top: 1px solid var(--hc-border);
	transition: color 0.15s;
}

.hc-search-view-all:hover {
	color: var(--hc-text);
}

/* ---------- Nav ---------- */

.hc-nav {
	display: flex;
	align-items: center;
	gap: 16px;
	font-size: 13px;
	flex-shrink: 0;
}

.hc-nav a {
	color: var(--hc-muted);
	text-decoration: none;
	transition: color 0.15s;
}

.hc-nav a:hover {
	color: var(--hc-text);
}

.hc-nav-cta {
	color: white !important;
	padding: 6px 14px;
	border-radius: var(--hc-radius);
	font-size: 12px;
	font-weight: 500;
	transition: opacity 0.15s;
}

.hc-nav-cta:hover {
	opacity: 0.9;
}

/* ---------- Header actions group (right side: CTA + auth) ---------- */

.hc-header-actions {
	display: flex;
	align-items: center;
	gap: 12px;
	flex-shrink: 0;
}

/* ---------- Page-level actions row (Contact CTA) ---------- */
/* Lives inside .hc-container (top of <main>). Absolute-positioned at the
   top-right of the page so any breadcrumb in {{ content }} renders left-
   aligned on the same visual row. The `right: 24px` matches the
   .hc-container horizontal padding so the action's right edge lines up
   pixel-for-pixel with the rightmost flex child of .hc-header-inner above
   (which sits inside the container's padding box). */

.hc-page {
	position: relative;
}

.hc-page-actions {
	position: absolute;
	top: 0;
	right: 24px;
	z-index: 10;
	display: flex;
	align-items: center;
	gap: 12px;
}

/* On mobile we let the actions row flow inline so it doesn't fight for
   horizontal space with the breadcrumb / page heading. */
@media (max-width: 640px) {
	.hc-page-actions {
		position: static;
		justify-content: flex-end;
		margin-bottom: 16px;
	}
}

/* ---------- Main ---------- */

.hc-main {
	padding: 40px 0 60px;
}

/* ---------- Footer ---------- */

.hc-footer {
	border-top: 1px solid var(--hc-border);
	padding: 24px 0;
}

.hc-footer-inner {
	display: flex;
	justify-content: space-between;
	align-items: center;
	font-size: 12px;
	color: var(--hc-muted);
}

.hc-footer a {
	color: var(--hc-muted);
	text-decoration: underline;
	transition: color 0.15s;
}

.hc-footer a:hover {
	color: var(--hc-text);
}

/* ---------- Hero ---------- */

.hc-hero {
	text-align: center;
	padding: 20px 0 40px;
}

.hc-hero h1 {
	font-size: 28px;
	font-weight: 700;
	margin-bottom: 8px;
}

/* ---------- Sections ---------- */

.hc-section {
	margin-bottom: 40px;
}

.hc-section h2 {
	font-size: 18px;
	font-weight: 600;
	margin-bottom: 16px;
}

.hc-section-header {
	display: flex;
	justify-content: space-between;
	align-items: center;
	margin-bottom: 16px;
}

.hc-subtitle {
	color: var(--hc-muted);
	font-size: 14px;
	margin-bottom: 16px;
}

.hc-link {
	font-size: 13px;
	color: var(--hc-muted);
	text-decoration: none;
	transition: color 0.15s;
}

.hc-link:hover {
	color: var(--hc-text);
}

/* ---------- Cards ---------- */

.hc-card {
	display: block;
	padding: 20px;
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	text-decoration: none;
	color: var(--hc-text);
	background: var(--hc-card);
	transition: border-color 0.15s;
}

.hc-card:hover {
	border-color: var(--hc-muted);
}

.hc-card h3 {
	font-size: 15px;
	font-weight: 600;
	margin-bottom: 6px;
}

.hc-card p {
	font-size: 13px;
	color: var(--hc-muted);
	line-height: 1.5;
}

.hc-card-meta {
	font-size: 12px;
	color: var(--hc-light);
	margin-top: 8px;
}

.hc-card-icon {
	font-size: 20px;
	margin-bottom: 8px;
	display: block;
}

.hc-card-sections {
	display: flex;
	flex-wrap: wrap;
	gap: 6px;
	margin-top: 10px;
}

/* ---------- Grids ---------- */

.hc-category-grid,
.hc-article-grid {
	display: grid;
	grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
	gap: 12px;
}

/* ---------- Article List ---------- */

.hc-article-list {
	display: flex;
	flex-direction: column;
	gap: 2px;
}

.hc-article-item {
	display: flex;
	justify-content: space-between;
	align-items: center;
	padding: 12px 16px;
	border-radius: var(--hc-radius);
	text-decoration: none;
	color: var(--hc-text);
	transition: background-color 0.15s;
}

.hc-article-item:hover {
	background: var(--hc-card);
}

.hc-article-title {
	font-size: 14px;
	font-weight: 500;
}

.hc-article-excerpt {
	font-size: 13px;
	color: var(--hc-muted);
	margin-top: 2px;
}

/* ---------- FAQ List ---------- */

.hc-faq-list {
	display: flex;
	flex-direction: column;
	gap: 2px;
}

.hc-faq-item {
	display: flex;
	justify-content: space-between;
	align-items: center;
	padding: 12px 16px;
	border-radius: var(--hc-radius);
	text-decoration: none;
	color: var(--hc-text);
	transition: background-color 0.15s;
}

.hc-faq-item:hover {
	background: var(--hc-card);
}

.hc-faq-title {
	font-size: 14px;
	font-weight: 500;
}

.hc-faq-excerpt {
	font-size: 13px;
	color: var(--hc-muted);
	margin-top: 2px;
}

/* ---------- Arrow & Meta ---------- */

.hc-arrow {
	color: var(--hc-light);
	font-size: 14px;
	flex-shrink: 0;
}

.hc-meta {
	font-size: 12px;
	color: var(--hc-light);
	white-space: nowrap;
}

/* ---------- Breadcrumb ---------- */

.hc-breadcrumb {
	display: flex;
	justify-content: flex-start;
	gap: 8px;
	align-items: center;
	flex-wrap: wrap;
	font-size: 13px;
	color: var(--hc-muted);
	margin-bottom: 20px;
}

.hc-breadcrumb a {
	color: var(--hc-muted);
	text-decoration: none;
	transition: color 0.15s;
}

.hc-breadcrumb a:hover {
	color: var(--hc-text);
}

/* ---------- Article ---------- */

.hc-article-header {
	margin-bottom: 32px;
}

.hc-article-header h1 {
	font-size: 28px;
	font-weight: 700;
	margin-bottom: 12px;
}

.hc-article-meta {
	display: flex;
	gap: 8px;
	align-items: center;
	font-size: 13px;
	color: var(--hc-muted);
}

.hc-article-body {
	font-size: 15px;
	line-height: 1.7;
}

.hc-article-body h2 {
	font-size: 20px;
	font-weight: 600;
	margin-top: 32px;
	margin-bottom: 12px;
}

.hc-article-body h3 {
	font-size: 17px;
	font-weight: 600;
	margin-top: 24px;
	margin-bottom: 8px;
}

.hc-article-body img {
	max-width: 100%;
	height: auto;
	border-radius: var(--hc-radius);
}

.hc-article-body a {
	color: var(--hc-text);
	text-decoration: underline;
	text-underline-offset: 2px;
	transition: color 0.15s;
}

.hc-article-body a:hover {
	color: var(--hc-muted);
}

/* ---------- Tags ---------- */

.hc-tags {
	display: flex;
	gap: 6px;
	margin-top: 12px;
	flex-wrap: wrap;
}

.hc-tag {
	font-size: 11px;
	padding: 2px 8px;
	background: var(--hc-bg);
	border-radius: 4px;
	color: var(--hc-muted);
}

/* ---------- Subsection ---------- */

.hc-subsection {
	margin-bottom: 32px;
}

.hc-subsection h2 {
	font-size: 16px;
	font-weight: 600;
	margin-bottom: 8px;
	padding-bottom: 8px;
	border-bottom: 1px solid var(--hc-border);
}

.hc-section-link {
	color: inherit;
	text-decoration: none;
}

.hc-section-link:hover {
	color: var(--hc-brand-color, var(--hc-text));
	text-decoration: underline;
}

/* ---------- Related ---------- */

.hc-related {
	margin-top: 48px;
	padding-top: 32px;
	border-top: 1px solid var(--hc-border);
}

/* ---------- Form ---------- */

.hc-form {
	max-width: 560px;
	margin-left: auto;
	margin-right: auto;
}

.hc-form-page {
	max-width: 560px;
	margin-left: auto;
	margin-right: auto;
	text-align: center;
}

.hc-form-page > h1,
.hc-form-page > .hc-subtitle {
	text-align: center;
}

.hc-form-page .hc-form,
.hc-form-page .hc-form-error {
	text-align: left;
}

.hc-form-row {
	display: grid;
	grid-template-columns: 1fr 1fr;
	gap: 16px;
}

.hc-form-field {
	margin-bottom: 16px;
}

.hc-form-field label {
	font-size: 13px;
	font-weight: 500;
}

.hc-form-field input,
.hc-form-field textarea,
.hc-form-field select {
	background: var(--hc-card);
}

.hc-form-field textarea {
	resize: vertical;
	min-height: 100px;
}

.hc-form-field--readonly input,
.hc-form-field--readonly textarea,
.hc-form-field--readonly select {
	background: var(--hc-muted, #f4f4f5);
	color: var(--hc-muted-foreground, #71717a);
	cursor: not-allowed;
}

.hc-form-field--error input,
.hc-form-field--error textarea,
.hc-form-field--error select,
.hc-form-field--error .hc-file-drop {
	border-color: #ef4444;
}

.hc-form-field--error input:focus,
.hc-form-field--error textarea:focus,
.hc-form-field--error select:focus {
	outline-color: #ef4444;
}

.hc-required {
	color: #ef4444;
}

.hc-help {
	font-size: 12px;
	color: var(--hc-muted);
	margin-top: 4px;
}

.hc-form-error {
	background: #fef2f2;
	border: 1px solid #fecaca;
	color: #dc2626;
	padding: 10px 14px;
	border-radius: var(--hc-radius);
	font-size: 13px;
	margin-bottom: 16px;
}

.hc-form-success {
	text-align: center;
	padding: 40px 0;
}

.hc-success-icon {
	font-size: 48px;
	margin-bottom: 16px;
}

.hc-file-item {
	display: flex;
	justify-content: space-between;
	align-items: center;
	padding: 6px 10px;
	background: var(--hc-bg);
	border-radius: var(--hc-radius);
	margin-top: 6px;
	font-size: 12px;
}

.hc-file-remove {
	background: none;
	border: none;
	cursor: pointer;
	color: var(--hc-muted);
	font-size: 16px;
	line-height: 1;
	transition: color 0.15s;
}

.hc-file-remove:hover {
	color: #dc2626;
}

.hc-checkbox {
	display: flex;
	align-items: center;
	gap: 8px;
	cursor: pointer;
	font-size: 14px;
}

/* ---------- Form builder additions ---------- */

.hc-form-group {
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	padding: 14px 16px 2px;
	margin-bottom: 16px;
}

.hc-form-group legend {
	padding: 0 6px;
	font-size: 13px;
	font-weight: 500;
	color: var(--hc-muted);
}

.hc-file-drop {
	border: 2px dashed var(--hc-border);
	border-radius: var(--hc-radius);
	padding: 24px;
	text-align: center;
	color: var(--hc-muted);
	cursor: pointer;
	transition: border-color 0.15s, background 0.15s;
	margin-top: 6px;
	font-size: 13px;
}

.hc-file-drop:hover,
.hc-file-drop--active {
	border-color: var(--hc-accent, #2563eb);
	background: var(--hc-bg);
}

.hc-file-list {
	margin-top: 8px;
}

.hc-file-thumb {
	width: 36px;
	height: 36px;
	object-fit: cover;
	border-radius: 4px;
	margin-right: 10px;
}

.hc-file-icon {
	font-size: 22px;
	margin-right: 10px;
}

.hc-file-meta {
	flex: 1;
}

.hc-field-error {
	color: #dc2626;
	font-size: 12px;
	margin-top: 4px;
}

/* ---------- Buttons ---------- */

.hc-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	padding: 10px 20px;
	border-radius: var(--hc-radius);
	font-size: 14px;
	font-weight: 500;
	color: white;
	background-color: #2563eb;
	border: none;
	cursor: pointer;
	text-decoration: none;
	transition: opacity 0.15s;
}

.hc-btn:hover {
	opacity: 0.9;
}

.hc-btn:disabled {
	opacity: 0.5;
	cursor: not-allowed;
}

.hc-btn-submit {
	width: 100%;
	margin-top: 8px;
}

/* ---------- Utility ---------- */

.hc-center {
	text-align: center;
	padding: 60px 0;
}

.hc-empty {
	color: var(--hc-muted);
	font-size: 14px;
	text-align: center;
	padding: 40px 0;
}

/* ---------- Responsive ---------- */

@media (max-width: 640px) {
	.hc-header-inner {
		flex-wrap: wrap;
		height: auto;
		padding: 12px 0;
	}

	.hc-search-wrap {
		max-width: 100%;
		order: 3;
		width: 100%;
		margin-top: 8px;
	}

	.hc-header-actions {
		gap: 8px;
	}

	.hc-header-actions .hc-nav-cta {
		padding: 5px 10px;
		font-size: 11px;
	}

	.hc-category-grid,
	.hc-article-grid {
		grid-template-columns: 1fr;
	}

	.hc-form-row {
		grid-template-columns: 1fr;
	}

	.hc-hero h1 {
		font-size: 22px;
	}

	.hc-article-header h1 {
		font-size: 22px;
	}

	.hc-footer-inner {
		flex-direction: column;
		gap: 8px;
		text-align: center;
	}
}

/* ==========================================================================
   Phase E — Auth banner, tickets list, ticket detail, message bubbles
   ========================================================================== */

/* ---------- Auth banner (form, tickets-list, ticket-detail) ---------- */

.hc-auth-banner {
	display: flex;
	align-items: center;
	justify-content: flex-end;
	gap: 12px;
	margin-bottom: 16px;
	font-size: 13px;
}

.hc-auth-greeting {
	color: var(--hc-muted);
}

.hc-auth-link {
	display: inline-block;
	padding: 6px 12px;
	border-radius: var(--hc-radius);
	border: 1px solid var(--hc-border);
	background: var(--hc-card);
	color: var(--hc-text);
	font-size: 13px;
	font-weight: 500;
	text-decoration: none;
	transition: background 0.15s, border-color 0.15s;
}

.hc-auth-link:hover {
	background: var(--hc-bg);
	border-color: var(--hc-light);
}

/* ---------- Login required ---------- */

.hc-login-required {
	padding: 32px 0;
}

.hc-login-required .hc-card {
	max-width: 480px;
	margin: 0 auto;
	text-align: center;
}

/* ---------- Secondary / tertiary buttons (used by tickets reply form) ---------- */

.hc-btn-secondary {
	background: var(--hc-card);
	color: var(--hc-text);
	border: 1px solid var(--hc-border);
}

.hc-btn-secondary:hover {
	background: var(--hc-bg);
	border-color: var(--hc-light);
}

.hc-btn-tertiary {
	background: transparent;
	color: var(--hc-muted);
	border: 1px solid transparent;
	padding-left: 12px;
	padding-right: 12px;
}

.hc-btn-tertiary:hover {
	background: var(--hc-bg);
	color: var(--hc-text);
}

/* ---------- File list (reply attachments + form attachments share) ---------- */

.hc-file-list {
	list-style: none;
	margin: 8px 0 0;
	padding: 0;
	display: flex;
	flex-direction: column;
	gap: 4px;
}

.hc-file-row {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 8px;
	padding: 6px 10px;
	background: var(--hc-bg);
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	font-size: 13px;
}

.hc-file-meta {
	color: var(--hc-text);
}

.hc-file-remove {
	background: transparent;
	border: none;
	color: var(--hc-muted);
	font-size: 18px;
	line-height: 1;
	padding: 0 4px;
	cursor: pointer;
}

.hc-file-remove:hover {
	color: var(--hc-text);
}

/* ---------- Tickets list ---------- */

.hc-tickets-list h1 {
	font-size: 22px;
	margin-bottom: 4px;
}

.hc-tickets-list-header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 16px;
	margin-bottom: 8px;
	flex-wrap: wrap;
}

.hc-tickets-list-header h1 {
	margin-bottom: 0;
}

.hc-tickets-list-new {
	width: auto;
	margin-top: 0;
	padding: 8px 16px;
	font-size: 13px;
	flex-shrink: 0;
}

.hc-tickets-empty {
	padding: 32px 0;
	text-align: center;
}

.hc-tickets-table-wrap {
	overflow-x: auto;
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	background: var(--hc-card);
}

.hc-tickets-table {
	width: 100%;
	border-collapse: collapse;
	font-size: 14px;
}

.hc-tickets-table th,
.hc-tickets-table td {
	padding: 12px 16px;
	text-align: left;
	border-bottom: 1px solid var(--hc-border);
	vertical-align: middle;
}

.hc-tickets-table th {
	font-weight: 600;
	color: var(--hc-muted);
	font-size: 12px;
	letter-spacing: 0.04em;
	text-transform: uppercase;
	background: var(--hc-bg);
}

.hc-tickets-table tbody tr {
	background: var(--hc-card);
	transition: background 0.1s;
}

.hc-tickets-table tbody tr:hover {
	background: var(--hc-bg);
}

.hc-tickets-table tbody tr:last-child td {
	border-bottom: none;
}

.hc-tickets-table td {
	color: var(--hc-text);
}

.hc-tickets-table a {
	color: var(--hc-text);
	text-decoration: none;
	font-weight: 500;
}

.hc-tickets-table a:hover {
	text-decoration: underline;
}

/* ---------- Status pills ---------- */

.hc-ticket-status {
	display: inline-block;
	padding: 2px 10px;
	border-radius: 999px;
	font-size: 11px;
	font-weight: 600;
	letter-spacing: 0.04em;
	text-transform: uppercase;
	border: 1px solid transparent;
	background: var(--hc-bg);
	color: var(--hc-muted);
}

.hc-ticket-status-new {
	background: #dbeafe;
	color: #1e40af;
	border-color: #bfdbfe;
}

.hc-ticket-status-open {
	background: #dcfce7;
	color: #166534;
	border-color: #bbf7d0;
}

.hc-ticket-status-pending {
	background: #fef3c7;
	color: #92400e;
	border-color: #fde68a;
}

.hc-ticket-status-on_hold {
	background: #e5e7eb;
	color: #374151;
	border-color: #d1d5db;
}

.hc-ticket-status-resolved {
	background: #f1f5f9;
	color: #475569;
	border-color: #e2e8f0;
}

.hc-ticket-status-closed {
	background: #f3f4f6;
	color: #6b7280;
	border-color: #e5e7eb;
}

/* ---------- Ticket detail ---------- */

.hc-ticket-detail h1 {
	font-size: 22px;
	margin-bottom: 4px;
}

.hc-ticket-header .hc-subtitle {
	display: flex;
	align-items: center;
	gap: 12px;
	flex-wrap: wrap;
	margin-top: 4px;
	font-size: 13px;
}

.hc-back-link {
	color: var(--hc-muted);
	font-size: 13px;
	text-decoration: none;
}

.hc-back-link:hover {
	color: var(--hc-text);
	text-decoration: underline;
}

.hc-ticket-messages {
	display: flex;
	flex-direction: column;
	gap: 16px;
}

/* ---------- Message bubbles ---------- */

.hc-message {
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	padding: 12px 16px;
	background: var(--hc-card);
	max-width: 85%;
}

.hc-message-contact {
	align-self: flex-end;
	background: #eff6ff;
	border-color: #bfdbfe;
}

.hc-message-agent,
.hc-message-ai_bot {
	align-self: flex-start;
	background: var(--hc-card);
}

.hc-message-system {
	align-self: center;
	max-width: 100%;
	background: transparent;
	border: none;
	color: var(--hc-muted);
	font-style: italic;
	font-size: 13px;
	text-align: center;
	padding: 8px 0;
}

.hc-message-header {
	display: flex;
	align-items: baseline;
	justify-content: space-between;
	gap: 12px;
	margin-bottom: 6px;
	font-size: 12px;
	color: var(--hc-muted);
}

.hc-message-sender {
	font-weight: 600;
	color: var(--hc-text);
}

.hc-message-content {
	font-size: 14px;
	line-height: 1.55;
	white-space: pre-wrap;
	word-wrap: break-word;
}

.hc-message-attachments {
	list-style: none;
	margin: 10px 0 0;
	padding: 0;
	display: flex;
	flex-direction: column;
	gap: 4px;
	font-size: 13px;
}

.hc-message-attachments a {
	color: var(--hc-text);
	text-decoration: underline;
	text-decoration-color: var(--hc-light);
}

.hc-message-attachments a:hover {
	text-decoration-color: var(--hc-text);
}

/* ---------- Reply form + closed banner ---------- */

.hc-ticket-reply h2 {
	font-size: 16px;
	font-weight: 600;
	margin-bottom: 12px;
}

.hc-ticket-reply textarea {
	width: 100%;
	min-height: 110px;
	padding: 10px 12px;
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	background: var(--hc-card);
	color: var(--hc-text);
	font-family: inherit;
	font-size: 14px;
	line-height: 1.5;
	resize: vertical;
}

.hc-ticket-reply textarea:focus {
	outline: none;
	border-color: var(--hc-muted);
}

.hc-ticket-closed-banner {
	padding: 24px;
	background: var(--hc-bg);
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	color: var(--hc-muted);
	font-size: 14px;
	text-align: center;
}

.hc-ticket-closed-title {
	margin: 0 0 8px;
	color: var(--hc-text);
	font-size: 16px;
	font-weight: 600;
}

.hc-ticket-closed-body {
	margin: 0;
	line-height: 1.5;
}

.hc-ticket-closed-cta {
	margin: 16px 0 0;
}

.hc-ticket-closed-cta .hc-btn {
	width: auto;
	margin-top: 0;
	padding: 8px 18px;
	font-size: 13px;
	display: inline-flex;
}

/* ---------- Modal (native <dialog>) ---------- */

.hc-modal {
	width: min(440px, calc(100vw - 32px));
	max-width: 100%;
	padding: 0;
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	background: var(--hc-card);
	color: var(--hc-text);
	box-shadow: 0 24px 60px rgba(0, 0, 0, 0.18);
	overflow: hidden;
}

.hc-modal::backdrop {
	background: rgba(15, 23, 42, 0.45);
	backdrop-filter: blur(2px);
}

.hc-modal[open] {
	animation: hc-modal-in 0.16s ease-out;
}

@keyframes hc-modal-in {
	from {
		opacity: 0;
		transform: translateY(8px) scale(0.98);
	}
	to {
		opacity: 1;
		transform: translateY(0) scale(1);
	}
}

.hc-modal-content {
	margin: 0;
	padding: 24px;
	display: flex;
	flex-direction: column;
	gap: 12px;
}

.hc-modal-title {
	margin: 0;
	font-size: 18px;
	font-weight: 600;
	color: var(--hc-text);
}

.hc-modal-body {
	margin: 0;
	font-size: 14px;
	line-height: 1.55;
	color: var(--hc-muted);
}

.hc-modal-actions {
	display: flex;
	justify-content: flex-end;
	gap: 8px;
	margin-top: 8px;
	flex-wrap: wrap;
}

.hc-modal-actions .hc-btn {
	width: auto;
	margin-top: 0;
	padding: 8px 16px;
	font-size: 13px;
}

@media (max-width: 480px) {
	.hc-modal-actions {
		flex-direction: column-reverse;
	}

	.hc-modal-actions .hc-btn {
		width: 100%;
	}
}

/* ---------- Responsive (Phase E additions) ---------- */

@media (max-width: 640px) {
	.hc-tickets-table th,
	.hc-tickets-table td {
		padding: 10px 12px;
	}

	.hc-message {
		max-width: 100%;
	}

	.hc-auth-banner {
		justify-content: space-between;
		font-size: 12px;
	}
}

/* ==========================================================================
   Header auth control (sign-in button + signed-in dropdown menu)
   Lives in base.liquid header alongside .hc-nav.
   ========================================================================== */

.hc-header-auth {
	flex-shrink: 0;
}

/* Sign-in button (anonymous) — solid brand-color background, like .hc-nav-cta */

.hc-header-auth-signin {
	display: inline-flex;
	align-items: center;
	padding: 6px 14px;
	border-radius: var(--hc-radius);
	font-size: 12px;
	font-weight: 500;
	color: white;
	text-decoration: none;
	background: #2563eb;
	transition: opacity 0.15s;
}

.hc-header-auth-signin:hover {
	opacity: 0.9;
}

/* Signed-in dropdown — uses native <details>/<summary> for keyboard +
   screen-reader support; no JS required. */

.hc-header-auth-menu {
	position: relative;
}

/* Belt-and-suspenders reset of the native <details>/<summary> disclosure
   triangle. Without all four declarations at least one engine still renders
   a stray ▶/► glyph next to the avatar pill. */
.hc-header-auth-menu summary {
	display: flex;
	align-items: center;
	list-style: none;
	cursor: pointer;
}

.hc-header-auth-menu summary::-webkit-details-marker {
	display: none;
}

.hc-header-auth-menu summary::marker {
	content: "";
	display: none;
}

/* Pico CSS v2 injects a chevron-right via summary::after on every
   <details><summary>. We render our own caret SVG inside the trigger,
   so suppress Pico's so the dropdown doesn't render two arrows. */
.hc-header-auth-menu summary::after {
	display: none;
}

.hc-header-auth-trigger {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	padding: 4px 10px 4px 4px;
	border: 1px solid var(--hc-border);
	border-radius: 999px;
	background: var(--hc-card);
	color: var(--hc-text);
	font-size: 13px;
	font-weight: 500;
	transition: background 0.15s, border-color 0.15s;
}

.hc-header-auth-trigger:hover {
	background: var(--hc-bg);
	border-color: var(--hc-light);
}

.hc-header-auth-avatar {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 26px;
	height: 26px;
	border-radius: 50%;
	background: #2563eb;
	color: white;
	font-size: 12px;
	font-weight: 600;
	letter-spacing: 0;
}

.hc-header-auth-name {
	max-width: 140px;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.hc-header-auth-caret {
	color: var(--hc-muted);
	transition: transform 0.15s;
}

.hc-header-auth-menu[open] .hc-header-auth-caret {
	transform: rotate(180deg);
}

.hc-header-auth-dropdown {
	position: absolute;
	right: 0;
	top: calc(100% + 8px);
	min-width: 220px;
	padding: 8px;
	background: var(--hc-card);
	border: 1px solid var(--hc-border);
	border-radius: var(--hc-radius);
	box-shadow: 0 8px 24px rgba(0, 0, 0, 0.08);
	z-index: 100;
	display: flex;
	flex-direction: column;
	gap: 2px;
}

.hc-header-auth-dropdown-header {
	padding: 8px 12px 10px;
	border-bottom: 1px solid var(--hc-border);
	margin-bottom: 6px;
}

.hc-header-auth-dropdown-name {
	font-size: 13px;
	font-weight: 600;
	color: var(--hc-text);
}

.hc-header-auth-dropdown-email {
	font-size: 12px;
	color: var(--hc-muted);
	margin-top: 2px;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.hc-header-auth-dropdown-item {
	display: block;
	padding: 8px 12px;
	font-size: 13px;
	color: var(--hc-text);
	text-decoration: none;
	border-radius: 6px;
	transition: background 0.1s;
}

.hc-header-auth-dropdown-item:hover {
	background: var(--hc-bg);
}

.hc-header-auth-dropdown-item-danger {
	color: #b91c1c;
}

.hc-header-auth-dropdown-item-danger:hover {
	background: #fee2e2;
}

@media (max-width: 640px) {
	.hc-header-auth-name {
		display: none;
	}

	.hc-header-auth-trigger {
		padding: 4px;
	}
}